Online Community Specialist
Job Description:
Seeking young graduates looking for a career in Social Media Marketing with respect to the retail environment. An out-of-the-box job, which requires lots of member interaction on various social media channels. One is also required to engage on a personal level with the online community to create better online reputation.
Responsibilities:
- Daily interactions with members.
- Bridging the gap between the customer care team and customers.
- Managing multiple Social Media platforms and making daily updates.
- Managing, Developing/Sourcing Facebook Apps.
- Conceptualizing and implementing contests to promote a brand or the company as a whole.
- Designing promotional banners.
- Interacting with customers on Forums and Groups.
- Building a buzz around any given brand on very short timelines.
Requirements:
- Obsession with Facebook: An active account, an active page earns you more brownie points.
- Twitter Account: An active twitter account with an understanding of trends, tweets and everything else the blue bird chirps.
- An in-depth knowledge and a passion to learn about various social media channels such as Google+, Friendster, Tumblr, iBibo MySpace etc.
- Basic Movie Making knowledge (Windows movie maker, Pinnacle Studio) would be ideal.
- Experience with basic HTML/FBML.
- Ability to write well. Must have experience in writing Blogs/Articles.
- Knowledge of CorelDraw/Photoshop.
- Should have a flair for fashion.
- Ambitious in nature.
- Eager to learn new things.
Note: We are open to taking freshers for this job however a passion for innovation is very necessary in a field as dynamic as Social Media.
To apply directly, mail your resume to careers@fashionandyou.com
Top of page
Content Specialist ( Visual )
Job Description:
Seeking an enterprising young graduate with a creative bent of mind, a people’s person who loves to talk, has a passion for everything fashion and a hard worker with a sense of responsibility. The ideal candidate would be internet savvy, comfortable with the camera, from a fashion background or with experience in the fashion and lifestyle industry. The job will entail regular interaction and participation at various fashion events with designers & celebrities and creating visual, textual and motion content around this. A dynamic job role which would be a combination of work and play, it would require the candidate to responsibly strike a balance between the two.
Responsibilities:
- To create visual and textual content for various platforms of the company: blog, social, you tube, micro-site, magazine etc.
- To design/shoot videos and banners; take interviews of celebrities and designers, cover backstage at fashion and you, interact with all staff members, create fun content outside and inside the company and efficiently upload it on the required places at set deadlines.
Requirements:
- Should have an Under Graduate degree.
- Experience in generating visual content for a fashion house/magazine.
- Must know the usage of Movie Editing softwares( Pinnacle, Sony Vegas Pro, Windows Movie Maker
- Must know to operate a video camera, Microphone.
- Must know about sound quality softwares (audacity etc)
- Must know photo editing softwares (CorelDraw/Photoshop/Illustrator)
- Excellent Verbal and Written communication.
- Internet and Technology Savvy.
- Love for fashion and lifestyle.
- Ability to remain flexible, and deal with real time situations.
- Ability to be self motivated and create an exciting workplace.
- Ability to interact with everyone without inhibitions.
- Freshers may apply as well.
To apply directly, mail your resume to careers@fashionandyou.com
Top of page
Web Designer
Job Description:
Seeking an experienced Web Designer who has the technical and practical knowledge of Web Designing/Testing/Design and color management process preferably in an e-commerce environment.
Requirements:
- Bachelors, Masters or post-graduate degree preferred in visual communication, product design, industrial design or information design.
- At least 2 years of experience in designing outstanding web-based products for a consumer-oriented website individually or as a key member of a UI team.
- Expert HTML knowledge, CSS , Div tags and JavaScript knowledge. Photoshop or Fireworks proficiency. Knowledge of cross-browser issues and strategies for designing compatible UI.
- Proficient in DIV, HTML, CSS, jquery, and Photoshop to design and develop websites.
- Experience in cross-platform design, image optimization, web palette and load time management.
- Good understanding of typography, layout and color theory.
- Should be able to provide us with a design portfolio.
- Candidate should have in depth knowledge of Design & Usability principles and related work in the field.
- Should have experience in doing heuristic evaluation and primary research.
- Should have experience and ability in creating concepts and wireframes of concepts.
Web Designing Tools:
- Adobe Photoshop, Illustrator, Corel, Flash, Dream weaver, Html, Xhtml,
Swish, CSS, Div and Table less Layout with W3c standards.
Desired Profile:
- Minimum 2 to 5 years of working experience.
- Excellent team player.
- Good Communication Skills
- Ability to make and maintain relationships.
To apply directly, mail your resume to careers@fashionandyou.com
Top of page
Content Specialist ( Editorial )
Job Description:
We at Fashion and You love Retail Therapy! We love everything stylish and classy, be it a fabulous pair of heels, a well pressed suit, good wit, tongue in cheek humor and an unexpected perspective.
If you are someone who thrives on giving everything a fresh new spin, can count the number of Fashion Glossies on their fingertips, loves writing, can spend hours building fantasies with the pen over cups of endless coffee (We love our frothy coffee).
You are up to writing about everything from the latest sartorial trends, the classic how to’s, retail brands, generating exceptional marketing content and would rather think, dream and ‘Write about Luxury Shopping’ then drop us an email. We would love to hear from you!
Responsibilities:
- You would be part of the editorial team and would be looking into everything related to content.
- Generating content for Marketing/Production.
- Be an avid writer for the Fashion and You Blog.
- Collating content for Facebook Creatives.
- Interviewing the Fashion Fraternity.
- Working on the In-house Fashion and You Magazine.
- Helping out with day to day sales promotions in terms of content.
- Curating daily promotions.
- Write about everything from Street Fashion, Key Trends, Fashion Shows, Daily Sales, Fashion based features keeping in view the angle of Retail.
- Be willing to take an initiative and working on both personal and professional goals (We believe that we are here to not only help you understand our environment but also help in furthering your personal career oriented goals, we love Happy People).
Requirements:
- It would be great if you had a ‘fun’ degree in anything from Fashion, Communications, Journalism! The works work for us!
- 2+ years of experience in an editorial team, Experience in the Retail Environment works as an added advantage.
- Should be a seasoned writer.
- Love the idea of brainstorming with an enthusiastic team of polished Fashion Savvy team players.
- Is a Fashion Enthusiast who spends hours on their blog.
- Is on top of everything that’s happening in an around in the Fashion World.
- You can have people drooling just at the sight of your well written words.
- Can create fantasies on paper (no we aren’t ancient we do use Microsoft Word).
- Is passionate about luxury brands.
- Is looking for an environment which gets you out of the ordinary and lets you create magic!
To apply directly, mail your resume to careers@fashionandyou.com
Top of page
Member Relationship Executive
Job Description:
Seeking a member relation executive who has knowledge of ORM(Online Reputation Management). The candidate should have good English speaking and writing skills and the ability to convince customers and provide them with satisfactory resolutions. Should be a proven self-starter who understands the nuances of customer service in a retail environment for several fashion product categories (apparel, watches, eyewear, footwear, jewelry). The executive should have knowledge of MS Excel and experience in outbound calling. The customer service manager will collaborate with internal teams for a satisfactory user experience.
Responsibilities:
- Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiples social forums.
- Collect and collate customer feedback for inputting into further development of product and technology.
- Optimize the customer service function to provide best service at low cost (minimize the cost per service).
- Ability to provide feedback on the website from the customer's point of view.
- Help the IT team on an on-going basis by making suggestions for enhancing the web shop, and IT middleware from a customer service perspective.
Requirements:
- Experience in customer service/relationship management. Successful experience in customer service, ORM, retail environment. Freshers are also welcome.
- Should be excellent with Microsoft Excel.
- Should be Net savvy( should have accounts in Twitter and Face book).
- Excellent Verbal and Written communication.
- Ambitious in nature.
- Love for fashion and lifestyle products.
- Strong understanding of customer psyche and issues in retail purchases and the ability to manage/reduce customer service costs.
- Ability to create/analyze reports and give recommendations.
- Ability to remain flexible and willing to change strategies.
- Ability to be self motivated and create an exciting workplace.
- Retail (online/superstore/discount) experience strongly preferred.
To apply directly, mail your resume to careers@fashionandyou.com
Top of page
Customer Service Executive
Job Description:
Seeking an experienced customer service executive who has the technical and practical knowledge of customer service/relationship management process in a retail environment. The ideal candidate should be from a retail environment (online/superstore/discount), should be a proven self-starter who understands the nuances of customer service in a retail environment, for several fashion product categories (apparel, watches, eyewear, footwear, jewellery) The executive should have experience in multiple customer service support channels e.g. in-bound/outbound calling, e-mail, web chat etc. The customer service manager will collaborate with internal teams for a satisfactory user experience.
Responsibilities:
- Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels – e-mail, phone, web chat etc. Collect and collate customer feedback for inputting into further development of product and technology. Optimise the customer service function to provide best service at low cost (minimise the cost per service). Ability to provide feedback on website from the customer's point of view. Help the IT team on an on-going basis by making suggestions for enhancing the web shop, and IT middleware from a customer service perspective.
Requirements:
- 2+ years of experience in customer service/relationship management. Successful experience in customer service, in multi-product, multi-channel (inbound / outbound phone, e-mail, chat, etc.) retail environment.
- Excellent Verbal and Written communication
- Ambitious in nature
- Love for fashion and lifestyle products
- Strong understanding of customer psyche and issues in retail purchases and the ability to manage/reduce customer service costs
- Ability to create/analyze reports and give recommendations.
- Ability to remain flexible and willing to change strategies
- Ability to be self motivated and create an exciting workplace
- Retail (online/superstore/discount) experience strongly preferred
- People’s Person!
To apply directly, mail your resume to careers@fashionandyou.com
Top of page
Buyer
Responsibilities:
- Selecting the right products from inventory offered to ensure fast sales
- Planning product ranges and preparing sales and stock plans in conjunction with brands
- Liaising with suppliers and distributors
- Maintaining a comprehensive library of appropriate data for categories
- Working closely with brands staff and department heads to decide how products should be shot for display online as also for product descriptions
- Forecasting optimum sales amongst categories
- Planning sample collections from brands, shoot dates coordination and return of samples to brands
- Controlling sample stock levels
- Using specialist computer software, for example to handle sales statistics, produce sales projections and present spreadsheets and graphs
- Analysing every aspect of bestsellers (for example, the bestselling price points, colours or styles), and ensuring that bestsellers reach their full potential
- Monitoring slow sellers, and ensuring this data is communicated.
- Analysing previous season's sales and reporting on the current season's lines
- Keeping a track of current season movements in offline stores
- Meeting with brands and managing the distribution of sample stock, by negotiating , ordering stock after sales event, agreeing timescales and delivery dates, and completing the necessary paperwork
- Identifying production and supply difficulties and dealing with any problems or delays as they arise
- Managing, training and supervising junior staff.
Requirements:
- 3 – 7 years’ buying experience
- Self-starter, ambitious in nature
- Love for fashion and lifestyle product
- Strong understanding of merchandising financials, retail math and the ability to manage profitability
- Successful experience in buying, multi brand, multi vendor environment
- Knowledge of Open-to-Buy process
- Strong product sensibility
- Ability to analyse reports and draw conclusions/recommendations
- Ability to remain flexible and willing to change strategies, as business needs dictate
- Ability to lead team effectively and create an exciting workplace
- Discount retail experience strongly preferred
To apply directly, mail your resume to careers@fashionandyou.com
Top of page
IT Manager
Job Description:
Seeking an experienced IT project manager who has the technical and practical knowledge of IT development/testing/project management process preferably in an e-commerce environment. The ideal candidate would have e-commerce experience, be well versed with different tech platforms e.g., .NET, Java, Open Source, different operating systems MS, Linux.
Responsibilities:
- Setup of the in-house IT team
- Lead the development, testing and rollout of new functionalities
- Creation of IT roadmap to stay ahead of the competition
- Fulfil the needs of business in quality and in time
- Maintain a competitor mapping of functionalities and evolve cost efficient means of deploying the same
- Help the different areas of business launch newer methods of customer service delivery (e.g., chat, voice, e-mail)
- Own the development of the tech product and its innovations
- Manage and develop IT vendor relationships (for front-end, middle-tier, back-end)
Requirements:
- 4-5 years’ IT development/testing/project management experience
- Self-starter, ambitious in nature
- Love of fashion and lifestyle products
- Strong understanding of current trends in software development/e-commerce across different technology platforms (.net, Java, open source)
- Ability to create/analyze reports and draw conclusions/recommendations
- Ability to remain flexible and willing to change strategies, as business needs dictate
- Ability to create and lead team effectively and create an exciting workplace
- present to executive staff proposals, recommendations, or provide status reports
To apply directly, mail your resume to careers@fashionandyou.com
Top of page
